Thank you for dedicating a few minutes to reading this section of our website. Your privacy is very important to SMILING SERVICE S.R.L. and to protect you as best as possible, we have provided you with these notes that explain the type of information collected online and the various possibilities that you have for taking part in the collection and use of the information on the website.

Information statement in accordance with Art. 13 of Italian Legislative Decree 196/2003 on the processing of the personal data of users consulting the website www.smilingservice.it, in compliance with Italian Legislative Decree 196/2003, intended for anyone using the website www.smilingservice.it of the International School SMILING SERVICE SRl – Impresa Sociale. You can access this website electronically, in the normal ways starting from the address of the first page of the school’s official website. It is underlined that this information statement is only provided for the above-specified website and not for other websites that can be consulted through external links.

All documents published within the website can be considered official and perfectly in compliance with those that can be obtained in hard copies from the School’s various offices. Before publication, everything is subject to the approval of the Management.


After consulting this website, data relating to identified or identifiable people may be processed. The data controller is SMILING SERVICE S.R.L. Impresa Sociale, having its registered office in Ferrara, Via Porta Mare n.117, VAT reg. no. 01286590383. The Data Supervisor is Caterina Azzini domiciled for the purpose at the registered office in Via Porta Mare, 117, 44121 Ferrara. 


The processing connected with the web services of this website takes place at the registered office of SMILING SERVICE S.R.L. Impresa Sociale only by technical personnel appointed for data processing, or by any operators appointed to perform occasional maintenance operations. No data coming from the web service shall be notified or disclosed. The personal data provided by users who forward requests for informative material to be sent is only used for the purpose of performing the requested service. 


Navigation data

The IT systems and software procedures used for the operation of this website acquire some personal data during their usual operation, the transmission of which is implied in the use of internet communication protocols. This information is not collected for the purpose of identifying the interested parties but, by nature, could allow users to be identified through processing and association with data held by third parties. This category includes IP addresses or domain names of computers used by the website users, URIs (Uniform Resource Identifiers) of the requested resources, the time of the request, the method used for sending the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters typical of the operating system and IT environment of the user. The processing of such data is aimed at obtaining anonymous statistical information on the use of the website in order to check the correct operation and it is deleted after processing. The same data could be used for the purpose of verifying liabilities for any IT offences against the website. 

Data voluntarily provided by users

Regardless of the specifications provided in relation to navigation data, the user is free to supply personal data on request forms or for obtaining any information or notification. The free sending of emails to the addresses indicated on this website implies the acquisition of the sender’s email address for replying to the requests and any other personal data included in the email itself. The summary information statements may be progressively stated or displayed on the website pages designed for data collection. The photographs showing pupils and/or adults have been published subject to approval by the parents of the minors or people shown in the photographs.


The parties to whom the personal data refers reserve the right to obtain, at any time, confirmation of the existence or not of the data itself and to find out the contents and origin, check the accuracy or request the addition or updating or the correction of the data (Art. 7 of Italian Legislative Decree 196 of 30 June 2003). In accordance with the same decree, interested parties have the right to have any data deleted, transformed into anonymous form or to have any data treated against the law blocked and to oppose, for legitimate reasons, its processing. 


No personal data relating to users is acquired by the website. Cookies are not used for transmitting personal information and no persistent cookies of any kind, i.e. systems for tracing users, are used. The use of session cookies (which are not stored persistently on the user’s computer and disappear when the browser is closed) is strictly limited to the sending of session identifiers (comprising casual numbers generated by the server) necessary for allowing the website to be explored securely and efficiently. The session cookies used on this website avoid the use of other technical information that could potentially jeopardise the confidentiality of users and do not allow the acquisition of the user’s personal identification data.

During the documentation of educational activities, school events, trips, educational tours, events, work displays, shows and competitions, it is often necessary to make use of photographs, films, texts and anything else that allows the work of the students to be contextualised and praised, as well as representing documentation of the activities performed over time.

The processing of data (images, drawings, texts, videos, handmade items) may be performed with electronic and paper instruments such as:
– drawings, individual or group texts kept at school or displayed during exhibitions, displays, educational events in association with other institutions
– photographs, slides, videos, CDs and DVDs documenting project activities
– school yearbooks and magazines
– online on the school’s official website

Please find here the updated authorisation form in accordance with legislation in force.